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Japan
A Customer-focused Business
The NEC Electronics Group's customer satisfaction efforts begin with the voice of the customer. By continually improving our sales, development, manufacturing, and support functions, we are able to provide products and services that further satisfy our customers.
Our approach to customer satisfaction
- As a vendor of total semiconductor solutions and services, we focus all of our efforts and expertise on offering products and services of high quality and reliability that make us your partner of choice.
As a vendor of total semiconductor solutions and services, we focus all of our efforts and expertise on offering products and services of high quality and reliability by constantly seeking to discover:
- what kind of products customers want,
- what elements will raise product value, and
- how to incorporate those elements in products.
At the NEC Electronics Group, we are confident that our tireless efforts help to create value for our customers.
TALK about CSR
- Through CS improvement activities we are contributing to value improvement for our customers.
I think the most fundamental activity we can carry out to improve customer satisfaction is for all employees, in their respective capacities, to discover what the customer expects and then act based on those expectations. Primarily, we promote development of ideas and make improvements on a company-wide basis that reflect the opinions and wishes of customers that we learn from CS surveys and other means, and also conduct consciousness-raising activities for all employees to improve CS awareness.
We believe that these ongoing activities enable provision of products and services of high quality that help to improve value for the customer.
- We win customer's confidence and reliance on our products through Factory Tours.
I conduct customers on Audit tours of our Factories and answer their questions and concerns on the spot. After each Audit, the customer's requests at the Factory are breakdown into our standards and distributed companywide. Repeated internal line Audit and cross Benchmark between Factories also lead to further improvements.
Download
For details on "A Customer-focused Business", please refer to the following PDF.
- A Customer-focused Business (
192KB)
- Customer Satisfaction Improvement Policies and Activities
- Quality Improvement Tactics
- Quality Improvement and Product Safety